HelpDesk is a powerful ticket management system that can manage massive data. It’s a single-page application made with Laravel, Vue.js, and InertiaJS.
You don’t need any other website as HelpDesk has front pages supporting the blog post, FAQ, services, privacy policy, terms, knowledge base, etc.
Demo: https://hd.w3bd.com
Documentation: https://helpdesk-doc.w3bd.com
## Changelog History
Changelog History
– v4.0.3 (27 March 2025) –
- IMPROVEMENT: Added support for displaying custom fields when creating a ticket from the admin section.
- ENHANCEMENT: Users can now set their preferred language from the dashboard, allowing for personalized language selection.
- IMPROVEMENT: Admin users can now customize available languages directly from the dashboard.
v4.0.2 (04 March 2025)
• IMPROVEMENT: Updated existing translations (enhanced with AI-based adjustments).
• IMPROVEMENT: Added missing words to translation files.
⚡ v4.0.1 (23 January 2025)
• IMPORTANT: Dependency and module updates (PHP 8.2 required).
• ️ FIXED: Installation issue.
️ v4.0.0 (24 December 2024)
• ⚠️ IMPORTANT: Security update.
• ⚙️ IMPORTANT: Laravel core update.
• IMPROVEMENT: Replaced Webpack with Vite.
• IMPROVEMENT: Updated frontend dependencies.
• ⚡ IMPROVEMENT: Enhanced performance and speed.
• IMPROVEMENT: Improved “Good Morning” translation.
• ️ FIXED: Customers can now remove uploaded files from ticket details.
v3.9.1 (13 September 2024)
• FIXED: Tailwind dark mode issues.
• IMPROVEMENT: UI/UX enhancements in CSS design.
v3.9.0 (25 July 2024)
• ✨ FEATURE: Custom ticket input with a form builder.
v3.8.5 (28 June 2024)
• ️ IMPROVEMENT: Added HTML support for chat in the dashboard.
• ️ IMPROVEMENT: Ticket conversation list now includes an HTML preview.
v3.8.4 (10 June 2024)
• ✅ FEATURE: Admin option to set required ticket fields while submitting a new ticket.
• IMPROVEMENT: Updated hidden ticket fields.
v3.8.3 (29 May 2024)
• FEATURE: Added French language translation (requested by a customer).
v3.8.2 (26 May 2024)
• ️ FEATURE: Categories now based on departments.
• FEATURE: Added sub-categories based on parent categories.
• FIXED: Issue with assigning customers for email notifications when creating tickets from the admin panel.
v3.8.1 (11 May 2024)
• FEATURE: System update check feature to verify new releases.
️ v3.8.0 (28 April 2024)
• ️ FIXED: Ticket discussion issue when a customer was not assigned.
• ✍️ NEW FEATURE: Added WYSIWYG rich text editor for ticket discussions.
v3.7.7 (16 April 2024)
• FEATURE: CSV export for ticket lists.
• FEATURE: CSV import option for tickets (Ticket UID must be unique).
️ v3.7.6 (13 March 2024)
• NEW FEATURE: Ticket list pagination (10, 25, 50 entries).
• NEW FEATURE: Added Turkish language.
• IMPROVEMENT: Chat history screen enhancements.
️ v3.1 (14 August 2023)
• ️ FIXED: Ticket status issue where tickets were not closing properly.
• ⚙️ IMPROVEMENT: Set up default ticket status and hid it from initial ticket creation.
• ✨ FEATURE: Auto-fill user details when creating a new ticket (for logged-in users).
• FEATURE: Added CronJob URL support for cPanel and shared hosting.
• NEW: Updated documentation for email piping CronJob setup.
v3.03 (14 July 2023)
• FEATURE: Removed further access to closed tickets.
• NEW: Added Portuguese and Swedish languages.
️ v3.02 (15 June 2023)
• ️ FEATURE: Added Services front page.
v3.01 (27 May 2023)
• ️ FIXED: Pusher setup configuration issue fixed in the admin panel.
v3.00 (22 May 2023)
• NEW: Email Piping (Sending an email now automatically creates a new ticket).
• IMPROVEMENT: Updated front pages with a new design.
• UPGRADE: Enhanced installation system.
v2.93 (10 May 2023)
• IMPROVEMENT: Improved installation functions and migration options.
• ️ FIXED: Permissions issue resolved.
v1.0 (01 November 2022)
• Initial Release!
HelpDesk has the following features:
- Ticket Support/Assign
- Email Notification
- Front Pages with Management
- Ticket/Thread Discussion
- Live Chat
- Contacts/Organizations Management
- Notes modules
- Customer/User management